GENERAL CONDITIONS OF PURCHASE: ON-LINE PURCHASE PROCESS.
Please read these General Conditions of Purchase, before using the website www.mifarma.co.uk, as well as the services offered by MIFARMA TIENDA ON-LINE S.L.
The use of the services of the online store of MIFARMA TIENDA ON-LINE by the customer presupposes, in any case, adherence to the General Purchase Conditions in the version published by MIFARMA TIENDA ON-LINE at the same time as the purchase order.
Therefore, it is convenient that the customer read these General Conditions before proceeding to make a purchase.
1. LEGAL INFORMATION AND ACCEPTANCE OF THE GENERAL PURCHASE CONDITIONS.
1.1.- Identification of the service provider.
In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identifying data of the owner of the online store accessible at www.mifarma.co.uk are:
Business Name: MIFARMA TIENDA ON-LINE S.L (Hereinafter, MI FARMA)
Registered office: Calle Tesifonte Gallego núm.9 CC Val General 1º Planta, 02002 Albacete, Spain.
Phone Number: + 34 967 11 55 01
Registered in the Mercantile Register of Albacete, Volume 939, Book 703, Folio 194, Section 8, Sheet 22157, Inscription 1st.
Health Registry Number: 64-0013 / 12.
MI FARMA through these General Conditions of Purchase offers its users and visitors the possibility of making the online purchase of pharmacy products, parapharmacy, herbalist, optics, orthopedics, cosmetics, beauty, hygiene, among other products; besides establishing communication with the user.
MI FARMA may alter at any time and without prior notice, the design, presentation and/or configuration of the Website www.mifarma.co.uk, as well as some or all services.
1.3.- Acceptance of the particular conditions of purchase.
The access and use of the On-Line Store service of MIFARMA imply by the Visitor and/or by the Registered User the full and unreserved acceptance of all the conditions contained in these General Purchase Conditions.
These General Purchase Conditions apply to the sale of all items that MIFARMA sells through http://www.mifarma.co.uk, exclusively targeting a public over 18 years of age.
MIFARMA reserves the right to cancel a customer's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
Likewise, MIFARMA reserves in all cases the unilateral right to modify these General Purchase Conditions applicable to its On-Line Store.
1.4.- Purchasing Limits in www.mifarma.co.uk .
For security reasons, purchases over £ 2,000 can not be made.
2.- ON-LINE PURCHASE PROCESS.
2.1.- Our products, how to find them?
MIFARMA offers you a virtual store that offers all kinds of pharmacy, beauty, health and parapharmacy products organized in families, to make it easier for you to find them.
From the home page you can access all the levels of product families by a keypad located at the top, and on the inside pages, by a drop-down that appears on the left side.
You can also find products in MIFARMA through the search engine, where you only have to enter a keyword (which can be the name of the product, features and even incomplete words) and give the search button.
All products have a detailed file, which includes a photograph, name, description and price with taxes included. The pictures of the products on the web are orientative, you must take into consideration the product description.
All the prices shown are final prices, and the Value Added Tax (VAT) applicable in Spain at the time of the purchase is expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product.
You will also be informed of the different types of shipping and delivery times, which you can select according to your needs.
You can also express your opinion about each product, see the opinions of other users or even send it to a friend's email if you think it might interest you.
The prices that appear on the product sheets constitute an invitation to the client to make an order proposal; therefore, if there is an error in them, MI FARMA will inform the client of such circumstance and will not process the order.
2.2.- Buy in MIFARMA.
To be able to buy in MIFARMA it is not necessary to register previously. You only have to select the products you want and, once finished, access the Shopping Cart and complete the purchase process/process the order.
Once the order is finished, we will ask you for a series of data, including personal data, such as Contact Data, Delivery Address Data, Shipping Form, Payment Form, as well as accepting these General Purchase Conditions, express way through the marking of the corresponding box before processing your order.
In addition, within the Contact Data you can create a user account; the sign up will facilitate your next access to our page, your purchases and, as a registered customer, you can receive discounts, promotions and exclusive sales that we make, through email, in addition to not having to incorporate your information in the Contact form every time you buy in MIFARMA.
To register as a User, enter your data in the Contact Data Form and enable the functionality of creating an account, by entering an access password (with a minimum of five characters).
Once the account is generated, we will send you an email to the email address provided with a discount code for your first purchase. Confirmations of orders will be sent to this address.
2.3.- Availability of the products.
The selection of products offered through our online store is valid as long as the products are visible, with the available stock limits. When dealing with electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process stock is depleted, therefore, in these cases, it is not possible to continue with the purchase started.
In the case that there is any breakage of stock or punctual unavailability of an item, MI FARMA will contact the customer to communicate immediately and give a new delivery time or, if it is not possible to serve said product, proceed to its annulment. In any case, a delay in delivery with respect to the periods indicated will not entitle the Customer to demand any compensation.
2.4.- How is the order processed?
When we click on the button to process the order (after selecting the products and units), a secure connection is established, through SSL, where you must enter a series of data in the following forms:
- Contact information
- Delivery address data, if they are not the same ones that you have provided in the Contact data.
- Shipping way.
- Method of payment.
Then, you must complete the order, accept the general conditions of purchase and process the order.
2.5.- Transportation and Shipping costs.
The shipping and/or management costs are not included in the price and will be shown to the Customer before finalizing their purchase, depending on the shipping address of each order and the transport provider freely chosen by the Customer.
Regarding the shipping method that you select, they are established by the transport operators with whom we work with delivery times. These terms are computed on working days - Monday to Friday - since MIFARMA does not carry out expeditions on holidays, Saturdays, or Sundays. The delivery times indicated are indicative.
The transportation cost will appear detailed before finalizing the order.
MIFARMA is not responsible for any delay caused by transportation due to:
- Incorrect or incomplete address.
- Do not indicate a contact phone number.
- Strikes of the transporters.
If the Client does not see external breaks in the package at the time of receiving it, but upon opening it observes damage due to transportation, he must notify it in less than 24 hours to the transport company to leave a record and contact MIFARMA. Otherwise, it will be understood that the Product has been accepted in accordance.
The transport company, once this period has passed, considers that the material sent is in perfect condition and is not responsible for any damage.
2.6.- What means of payment can I use?
The payment will be made at the end of the purchase process and will be an essential condition for the formalization of it. In any case, the choice of the method of payment is made during the purchase process in the corresponding screen.
We accept the following payment systems:
- Payment by credit or debit card. Through the secure SSL connection, it connects with Redsys, so that banking data is transmitted directly and securely, so that MIFARMA does not have access to them or store them.
The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the holder of the card before authorizing the Internet payment. MIFARMA has a payment system with debit or credit card with Redsys so, once you have selected the product to be purchased and entered your card number, a window of Redsys opens that communicates with your bank or card issuer of payment that asks for your identification.
The data of your card and the password are protected by this security system from the moment of its introduction. Once the identification is completed, Redsys informs MIFARMA that the purchase is being made by the card holder, so that the process can be completed. If the identification has not been satisfactory, Redsys informs MIFARMA so that it proceeds accordingly.
This way of payment is immediate, at the moment in which the Client makes the payment, MIFARMA receives it, processing his order (after verification that the data is correct) and is not compatible with promos.
The platform also includes payment through Stripe.
2.7.- And, if I have not made the purchase, what can I do?
If you detect that an undue or fraudulent charge has been made on the card used for purchases, you must immediately contact us and your bank; with us through email or telephone, in the shortest possible time so that we can make the necessary arrangements. In addition, your bank and/or the issuing companies of methods of payment can adopt anti-fraud measures that entail the rejection of certain types of operations.
Once you have completed the processing of the order, you are given a number that identifies you, so you can track it.
3.- MIFARMA'S VALES AND DISCOUNT COUPONS.
MIFARMA reserves the right to provide gift vouchers and/or promotional coupons or discount vouchers to users and visitors of www.mifarma.co.uk, as deemed appropriate.
To make a correct use of said coupons and discount vouchers, you must indicate and enter the code at the time of formalization of the order, it will be applied by MIFARMA before confirming the payment.
Gift vouchers or promotional coupons may be limited to a single use, it will be specified in that case. Gift vouchers or promotional vouchers will not be redeemable for cash.
MIFARMA will be able to carry out specific promotions that aim to regulate the allocation of gift vouchers to those users who make a certain purchase, for later purchases in www.mifarma.co.uk and within the period of validity thereof. Outside of this validity period, the gift certificate loses its effectiveness.
4.- RETURNS AND CLAIMS.
The Customer may change an order as long as it has not been issued. If, for any reason, you want to make a change regarding the confirmation sheet, you must notify it as soon as possible by https://mifarma.freshdesk.com/en/support/home with an indication of the desired changes. Any difference in amount between the original order and the modified one will be processed following the procedure corresponding to the means of payment chosen. The expenses of return and new shipment will not be assumed by MIFARMA.
For its part, MIFARMA can not substitute without prior consultation the Client, a product requested by the Client. If the case arises that due to reasons other than MIFARMA, the supply of the order was not possible, the Customer will be offered the possibility of exchanging it for a substitute product of similar characteristics, giving the right to the cancellation of the order by the Client.
If the Customer cancels a confirmed order when it has already left the facilities of MIFARMA to the destination, or does not accept the package upon arrival, MIFARMA may demand the payment of transport costs caused by the cancellation.
All returns of products that meet the following requirements will be accepted:
- Products must keep intact its original seal. The return of the product without the seal will not be accepted, except for defects of origin, in which case the change will be made for other equal.
- The client must take care of the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.
- The item to be returned must be properly packed for return.
They will be causes of return:
- That the product does not comply with the characteristics of the card shown on our website. In this case, the amount of the product will be refunded, except shipping costs. This refund will be made to the means of payment used by the customer through refund.
- That the product comes from defective origin. In this case, the change will be made by another one equal once the product to be returned has been received. MIFARMA will take charge of the postage of the return and the re-shipment.
5.- RIGHT OF WITHDRAWAL.
In accordance with Royal Legislative Decree 1/2007, Consolidated Text of the General Law for the Defense of Consumers and Users, MIFARMA recognizes the right of withdrawal of any purchase made in www.mifarma.es within a maximum period of 14 days natural from the moment the Customer received the product. Before any return you must contact Customer Service through the Help Center https://mifarma.freshdesk.com/en/support/home"
The Client must return or deliver the goods directly, without any undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has ended, sending them to:
A/At: Dpto. Devoluciones MIFARMA TIENDA ONLINE S.L.
Polígono Industrial Montearagón
Calle Quito S/N
02520 Chinchilla de Montearagón, Albacete.
In relation to the withdrawal costs, this right can not entail any cost to the user, beyond that if the return is purely due to the right of withdrawal, and not to a lack of conformity of the product, the user must bear the cost of the return expenses of the same, unless the employer has agreed to assume them in the subscribed contract or has not previously informed the user that he must bear these expenses. (Article 108 of the Consolidated Text of the General Law for the Defense of Consumers and Users, TRLGDCU).
Therefore, the Customer must assume the direct cost of returning the goods.
In all cases, the products to be returned must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included. If this were not the case, this withdrawal can not be exercised. The returns department will verify that everything is correct and in perfect condition, giving authorization to the Administration Dept. and will notify the Client via email.
5.1.- Products not subject to the right of withdrawal.
In accordance with article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, it will not be possible to request the right of withdrawal in relation to:
"The right of withdrawal shall not apply to contracts that refer to:
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d)The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery ".
According to the normative in force, we do not accept returns of food products such as baby milk, baby food, food supplements, etc. due to the quality control of the same is lost. As a matter of hygiene, they do not even change containment belts, glasses, underwear, diaper cakes, glasses, knee pads, masks, etc.
6.- PRODUCT GUARANTEE.
Guarantee of the products.
The warranty period is two years, from the delivery of the product, although it does not include deficiencies caused by negligence, beating, incorrect use or improper handling, unsuitable tension, incorrect installations, or materials that are worn by the use.
This guarantee is offered both by MIFARMA and by the manufacturers and, where appropriate, authorized distributors of the product.
Many of the products that are offered in www.mifarma.co.uk, such as beauty products, aesthetics, parapharmacy, food products, have their corresponding expiry and preferential consumption terms, guaranteeing that at the time of commercialization the products have enough time for their consumption.
The guarantee offered by MIFARMA will be invalid under the following circumstances:
- Improper hitting and/or transport,
- Handling of any seal or identification/control label,
- Normal wear by use.
7.- TECHNICAL SUPPORT.
If you have any problems, please contact us to solve it at the following support address: https://mifarma.freshdesk.com/en/support/home and/or Customer Service Phone +34 967 11 55 01.
8.- CLIENT'S RESPONSIBILITY.
The client undertakes to make a lawful use of the Services, without contravening current legislation, or injuring the rights and interests of third parties.
The client guarantees the veracity and accuracy of the data provided when filling out the contract forms, avoiding causing harm to MIFARMA as a consequence of their incorrectness.
Likewise, it undertakes to enable the delivery of the requested order by providing a delivery address in which the requested order can be received within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 16 p.m. 00 to 19:00).
Failure to comply with any of these General Conditions of the Contract may result in the cancellation or cancellation of orders by MIFARMA without prior notice to the client and without this implying a right to any compensation.
If the shipment is rejected by the customer, MIFARMA will not reimburse the amount of shipping costs, which will be borne by the customer.
9.- PERSONAL DATA AND COMMERCIAL COMMUNICATIONS.
We remind you that MIFARMA TIENDA ON-LINE S.L. complies with current regulations on data protection, and in accordance with the Organic Law 3/2018 of December 5 and by the EU Regulation 679/2016 General Data Protection, we inform you about the processing of personal data we perform.
9.1.- Who is responsible for your data?
The person in charge of processing the data that you provide us as a result of purchasing a product or filling in a form is:
MIFARMA TIENDA ON-LINE S.L.
Address: Calle Tesifonte Gallego núm.9 CC Val General 1º Planta, 02002 Albacete, Spain.
9.2.- What data do we deal with?
Depending on the products and services that you want to enjoy at any time, we will need to process personal data such as:
- Identifying data: your name and surnames, contact address, email address, telephone.
- Data of economic and transactional information, such as your payment method information, information about your purchases, orders, returns, cancellations, among others.
- Commercial and promotional information, if you have registered for our communications system.
- Data about your tastes and preferences.
In our forms you will find that we request you necessary information, marked with an asterisk, that we need to be able to provide the service; If you do not provide us with this information, you may not be able to complete your registration or continue with the purchase process.
9.3.- With what purpose do we treat your data?
Depending on how you interact with us, we will treat your data for the following purposes:
In case you decide to register as a user, we will need to process your data to identify you as a user and give you access to the functionalities of our page.
For the development and execution of the sales contract
Manage the purchase process you make on our page.
Manage the payment of the products you buy, regardless of the means of payment used.
Manage the possible returns once you have made the purchase.
To make the billing and send it to you.
Guarantee you the use and access to gift cards, benefits, discounts and promotions.
To process your orders and transfer them to the companies that manage our shipments.
For Marketing purposes
You can subscribe to the newsletter manually or when making a purchase on the platform. By accepting the purchase conditions you automatically subscribe to the newsletter. we will treat your data to manage your subscription, including sending personalized information about our products and services.
This treatment involves the analysis of your user / client profile, to determine what your preferences are and to make specific offers and promotions for you.
At any time you can unsubscribe from these communications, through the low systems that are incorporated in each communication that we send you.
Usability and quality analysis
We will treat your browsing data for analytical and statistical purposes, so that we can improve our website and adapt it to the way our users access and navigate through it.
For the fulfillment of our legal obligations
We will process the data for the fulfillment of the obligations that correspond to us, such as tax obligations, consumption, handling of claims and management of rights.
9.4.- What is the legitimacy for the treatment of your data?
The legal basis that allows us to process your personal data depends on the purpose:
The basis that legitimates the treatment is your initial consent at the time of user registration, being later treated for the execution of the terms that regulate the use of our page.
For the development and execution of the sales contract
The basis that legitimates the processing of your data is the execution of the contract of sale or service provision that links us with you.
In addition, we apply the legitimate interest to perform the necessary checks to prevent and detect fraud when a purchase is made on our page.
For marketing purposes
The basis that legitimizes these treatments is your consent, which you can revoke at any time.
To show you personalized information, we have a legitimate interest to perform the profiling with the information that you provide us and we collect about you (navigation through the page, preferences, shopping history).
Usability and quality analysis
The basis that legitimates the treatment is the legitimate interest to analyze the usability and degree of user satisfaction when browsing our page
For the fulfillment of our legal obligations
We will treat the data based on the legal obligations that correspond to us.
9.5.- How long will we keep your data?
The term of conservation of the personal data is linked to the purpose of the treatment; For this reason, we provide you with the conservation terms that we apply:
Term of conservation
During the time that you maintain your status as a user, and once you unsubscribe, for the period of limitation established by current legislation.
For the development and execution of the sales contract
During the time necessary to manage your purchase, including the deadlines for returns, cancellations and withdrawal.
For marketing purposes
We will treat your data until you cancel your communications and / or revoke your consent.
Usability and quality analysis
We will treat your data until you delete cookies from your computer.
For the fulfillment of our legal obligations
We will treat the data during the statute of limitations that the current legislation establishes for each legal obligation that corresponds to us.
9.6.- With whom do we share your data?
Unless the transfer of data to third parties is indicated in the form, MIFARMA TIENDA ON-LINE S.L. informs you, expressly, that only communicate the data to those bodies and entities of the Public Administration with competence in the matter in accordance with current legal regulations, and for the fulfillment of the contract of sale we will have to provide your data to third companies for the following purposes:
- Financial institutions and issuers of credit / debit cards, for the management of collections and payments.
- Detection and fraud prevention entities.
- Suppliers and collaborators of transport services and product delivery.
- Suppliers and collaborators of billing services, accounting and fiscal management.
The personal data collected by MiFarma.co.uk can be transferred to, accessed from and / or stored in locations and servers outside the European Economic Area (European Union countries plus Liechtenstein, Iceland and Norway), and can be treated by resources and personnel who operate outside the EEA and who work for us or for one of our service providers.
MiFarma.co.uk at all times performs this type of data transfer following the highest security policies and standards in force, always reviewed and approved by the U.E.
In order to provide the greatest security to your personal data, MiFarma.co.uk will always work with service providers who, if they do not belong to the European Economic Area, are located in a country, territory, or one or several specific sectors of that country or international organization that has been declared of adequate level of protection by the European Commission and has embraced conventions and standards such as the "Privacy Shield" (EU-US Privacy Shield) and, therefore, are bound to protect your personal data according to a series of protection rules and safeguards well defined by the European Union.
As it is possible that some countries do not have laws governing the use and transfer of personal data, we take measures to ensure that third parties comply with the commitments set forth in this Policy. These steps may include reviewing third party privacy and security standards and/or entering into appropriate contracts based on the template data protection contractual clauses adopted by the EU Commission.
If you wish to obtain more information about the guarantees used by miFarma.co.uk to carry out international data transfers, you can contact us through the support address: https://mifarma.freshdesk.com/en/support/home
9.7.- What are your rights?
In accordance with the current community regulations (EU Regulation 679/2016, of April 27) and Spanish (Organic Law 3/2018, of December 5) you have the possibility to exercise the following personal rights, authentically proving your identity, either through electronic means or through written communication addressed to our Data Protection Delegate.
Your rights are the following:
- Right to revoke your consent and ask us not to process your personal data for commercial purposes, or to send you communications via email, SMS messages and newsletters.
- Right of access to the information we have regarding you, with specification of the purposes of the treatment we perform and the communications we have made to third-party administrations and companies, either because they are authorized by law or because they are necessary for the provision of the service You have requested us, or by granting your prior consent.
- Right to rectify your data, by which we will update the information and data we have according to the information you provide us.
- Right to the deletion of your data, once the legal terms of conservation set by the applicable regulations have been met.
- Right to oppose you to any activity of processing your data, through the revocation of your authorization/consent.
- Right to limit the processing of your data, as in case you file a claim or want us to keep your data for a longer period, avoiding its deletion.
- Right to the portability of your data, by which we will provide you in a common reading file format those data that you have provided us at the time of your registration as a user.
In addition, we inform you that you can always go to the Spanish Data Protection Authority (Spanish Agency for Data Protection, www.agpd.es) to request your protection or file a claim regarding the processing of personal data.
9.8.- Where do I exercise my rights?
To exercise these rights, you can contact us through: https://mifarma.freshdesk.com/en/support/home, indicating in your request your full name and the right you exercise, accompanied by a copy of your ID or equivalent document accrediting your identity.
You can also do so by sending us a letter, with a copy of your ID, to the following address:
MIFARMA TIENDA ON-LINE S.L.
Parque Empresarial Campollano, B st. , number 64, 02007 Albacete, Spain
9.9.- Security of your data.
We have organizational and technical measures to protect your personal data of any loss, misuse, unauthorized access or disclosure, alteration and / or destruction. Unfortunately, it is not possible to fully guarantee the security of any data transmission or storage system. If you suspect that your interaction with us is no longer secure, please, please notify us immediately through https://mifarma.freshdesk.com/en/support/home.
10.- INDUSTRIAL AND INTELLECTUAL PROPERTY
The intellectual and industrial property rights over the works, brands, logos, and any other susceptible of protection, contained in the Web page of correspond exclusively to MIFARMA TIENDA ON-LINE S.L., unless they indicate different ownership.
The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of MIFARMA TIENDA ON-LINE S.L. or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
Likewise, the information to which the client can access through the Web site, may be protected by industrial, intellectual or other property rights. The Company will not be responsible in any case and under no circumstances for infractions of such rights that you may commit as a user and/or customer.
All notices, requirements, requests and other communications that must be made by the parties in relation to these General Conditions of Purchase must be made in writing and it will be understood that they have been duly sent by ordinary mail to the address of the other party or their email.
Specifically in the case of MIFARMA TIENDA ON LINE, you must notify the postal address Polígono Industrial Montearagón, Calle Quito s/n, 02007, 02520 Chinchilla de Montearagón (Albacete), at telephone number +34 967 11 55 01 or at the support address: https://mifarma.freshdesk.com/en/support/home.
12.- NULLITY AND INEFFICIENCY OF THE CLAUSES.
If any clause included in these General Conditions of Purchase is declared, totally or partially, null or ineffective, such invalidity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the rest of the General Conditions of Purchase. As a result, the clause declared totally or partially null or ineffective will be considered as not.
13.- APPLICABLE LEGISLATION AND SUBMISSION TO FUEROS.
The purchases made in www.mifarma.co.uk are subject to Spanish legislation.
In case of any dispute that may arise from the interpretation of these general conditions of purchase and the possible actions arising from the purchase procedure, MIFARMA TIENDA ON-LINE S.L. is host to the Consumer Arbitration System, recognizing the effectiveness of the awards issued by the same.
The European Commission offers a platform for alternative dispute resolution, which you can access here: https://ec.europa.eu/consumers/odr/ .
When the parties do not submit to the Consumer Arbitration System, in the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, as the case may be, will be aware of the matter, will be those that dispose of the applicable legal regulations in matters of competent jurisdiction, in which it deals, in the case of final consumers, with the place of fulfillment of the obligation or the domicile of the buying party.
In the event that the buying party acts on behalf of a legal entity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Albacete.