Frequent Questions and Answers

Can I buy and order outside Spain?

Yes, we send to everyone. The shipping cost depends on the weight and destination, so you can see it on the web when you select the products you want to buy and enter your personal information. The shipment is made through UPS and Correos.

How much does the shipping cost?

The shipment has a cost of 5.95£ with a delivery time of 72 hours. If your order exceeds 59 £, the shipping is free. If you want to receive your order the next day, you have to do it before 14.00 and it has a cost of 5.95 euros. If the order exceeds 59£, the shipping in 24 hours has a cost of 5,95£ .

How long does my order take to be received?

The order is received in 72 working hours, from Monday to Friday. If you do it before 2:00 pm, we send it on the same day and it is received within three working days. If you do it after 2:00 pm, we send it the next day and receive it within three working days.

If I have already placed the order and I have forgotten something, can I add it?

You can extend your order as long as you have chosen cash on delivery and the order has not yet been sent or payment by transfer and has not yet made the deposit. If you have chosen to pay by card or PayPal you will not be able to expand your order, since the orders that are paid at the moment go directly to the warehouse.

If at the time of payment the website gives me a fault, what can I do?

When you place an order and it is pending or waiting for payment due to a problem you had at the end, you can recover it if you want to pay by bank transfer. In that case, you should send an email to [email protected] indicating the order number you want us to reactivate. If you want to pay with a card or other payment method, you will have to proceed to make a new order.

If when I receive my order I realize that a product is not what I wanted, can I change it?

In that case, we recommend that you read our exchange and refund policy carefully. You can send us the wrong product within the first 15 days from the receipt of the order. You must send it in a box, indicating your order number or delivery note. The product must be unopened and in perfect conditions of use. When we receive it, we will pay you, through the same payment method, the amount of the product. The shipping costs are borne by the customer.

What happens if I receive my order and one of the products is wrong?

You must send an email to [email protected] indicating the number of the product you think you received wrong. We, in the maximum period of 24 hours, we answer informing you of the resolution of the incident.

What happens if I receive my order and some of the products arrive broken or in poor condition?

We carefully package all products to avoid damage during transportation. However, if when it is received it detects that one of them is broken or in bad conditions, you should send an email to [email protected] with a photo in which we can see the state in which the product has always arrived within the first ones. 24 hours from the reception of the order. Within a maximum period of 24 hours, we will inform you of the resolution of the incident.

When will I receive my order if I choose 1 to 3 days shipping?

If the order is placed before 13: 30H your order will be prepared on the same day and will be received during the following 3 working days (Monday to Friday) (* holidays not included)

If the order is placed after 13: 30H your order will be prepared the next working day (Monday to Friday) (* holidays not included) and you will receive your order, therefore, between the second and the fourth working day after of the realization of it. However, we try to get all the 24H orders made until 18: 00H the same day, although we can not guarantee it. Therefore, if your order is urgent you must do it before 13: 30h and indicate 24 hour delivery.

Transportation service 1 to 3 days after leaving

If at the time of the order, I choose the payment method, Cash on delivery, will the courier carry a change?

We can not guarantee that the courier will carry change, so we ask our customers to have the exact amount when the courier goes to make the delivery.

Which transport agency delivers my order?

Currently, we work with 1 transport agency: DPD.

Orders are sent indistinctly with one agency or another.

To offer a better service to our customers, if you have any preference, you can indicate in comments the transport agency you want to receive your order. In addition, you can also select the different shipping methods in the shopping cart when you place your order.

Do you send samples on all orders?

We always try to send free samples on all orders. However, it depends on the availability of them. Therefore, if when you receive your order we have not sent any sample, do not think we did not want, but, at that time, we did not have them. In that case, when you make a next order, do not hesitate to indicate it in the comments before finalizing it and we will try to compensate for the inconvenience.